Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulty, or relationship problems, it may be time to seek help. Please read the information below to understand the signs of problem gambling and the resources available to support you.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. You may have a gambling problem if you experience any of the following:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Feeling anxious, irritable, or restless when you are not gambling
• Neglecting work, family, or social responsibilities due to gambling
• Lying to friends or family members about how much time or money you spend gambling
• Borrowing money or selling possessions to fund gambling activities
• Using gambling as a way to escape problems or relieve feelings of stress or depression
• Feeling unable to stop gambling even when you want to
• Prioritising gambling over other hobbies and activities you previously enjoyed
• Experiencing feelings of guilt or shame after gambling sessions

Self-Exclusion Tools

We offer a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and are designed to give you the power to set your own limits.

Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account. This helps you manage your spending and prevents overspending.

Session Time Limits: Set a maximum amount of time you are allowed to spend gambling in a single session. Once your limit is reached, you will be automatically logged out of your account.

Reality Checks: Enable regular on-screen reminders that notify you of how long you have been playing and how much you have spent during your current session.

Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a defined period, such as 24 hours, 7 days, or 30 days. During this time, you will not be able to access your account or place any bets.

Self-Exclusion: If you feel you need a longer break, you can choose to self-exclude from our platform for a minimum period of six months. We are also registered with GAMSTOP, the national self-exclusion scheme, which allows you to exclude yourself from all licensed online gambling operators in the UK with a single registration.

To access any of these tools, please visit your account settings or contact our customer support team, who are available to assist you at any time.

Helpful Resources

If you are concerned about your gambling habits, or the gambling habits of someone you know, there are several organisations that offer free, confidential advice and support. We strongly encourage anyone who may be struggling to reach out to one of the following resources:

• BeGambleAware — BeGambleAware is one of the leading charities in the UK dedicated to promoting responsible gambling. They provide free information, advice, and support to anyone affected by problem gambling, including friends and family members. Their website includes a free helpline, live chat, and a range of self-help tools.
• GamCare — GamCare is the leading provider of free information, support, and counselling for people affected by problem gambling in Great Britain. They operate the National Gambling Helpline, available 24 hours a day, 7 days a week, offering confidential advice and referrals to local support services.

Remember, gambling is meant to be fun. Please gamble responsibly, and do not hesitate to seek help if you ever feel that gambling is having a negative impact on your life.